Remote Computer Support – need instant support, we can offer remote support to customers anywhere in the world. If you need remote assistance the Octopus Computers team is here to help.
We offer this through our Citrix Online Support Software. This software is compatible with both Windows and Mac users.
The Advantages of Remote Computer Support:
- Fast – We can often fix your problems quickly and efficiently, with the majority of
issues solved in the same session by a qualified computer technician.
- Cost Effective – If an on-site visit is not necessary, the costs associated with support are minimised because you only pay for the time needed to fix the computer and not call-out costs.
- Available to all – Assuming you have a working internet connection, remote support is available to you anywhere in the world. The connection will be faster and the problem solved quicker if you have a high-speed broadband internet connection.
IT Support Contracts
IT Support Contracts are available to businesses. This can be done both on-site and remotely.
If you want IT support that enables you to get on with growing your business, then you’ve come to the right place.
We provide you with IT that is there when you need it; reliable, effective and efficient. With our proactive approach to IT support you can get on with what you’re good at while we ensure your IT is always there for you.
Whatever the size of your organisation we will review your infrastructure and tailor a support package that fits your needs.
This is a flexible, scalable, and cost effective solution for organisations of all sizes.
Octopus Computers can take total responsibility for the smooth running of your computer systems. We take away your worries by providing a highly effective computer maintenance and support service. We offer a fixed monthly price, which means that you know exactly what your IT budget will be.
Octopus Computers takes a proactive approach to computer maintenance. Even if your system appears to be operating perfectly. This is quite unusual and means that the number and severity of problems you will encounter is massively reduced compared to the usual break and fix approach. With our specialist monitoring software we aim to prevent things going wrong in the first place, saving you time and money!