Technology should make life easier, not more stressful. But when systems crash, emails won’t send, or software suddenly stops behaving, even the best businesses can grind to a halt.
At Octopus Computers, that’s exactly what we deliver.
We’re not just another tech provider. We’re your reliable partners, the people who pick up the phone, roll up their sleeves, and make things work again. Fast, friendly, and always human.
For many companies, IT support means logging a ticket and waiting. For us, it means taking ownership of every problem until it’s fixed – and making sure you understand what happened along the way.
We believe great support isn’t just about technology. It’s about people. It’s about giving you confidence that your systems are safe, your staff are productive, and your business can focus on what it does best.
Octopus Computers started with one simple goal: to make technology less intimidating and more empowering.
Our founders came from both technical and business backgrounds, and they saw the same issue everywhere – companies were paying for IT support that was reactive, not proactive. Issues were fixed, yes, but lessons weren’t learned. Systems were patched, not improved.
So, we built something different.
Today, Octopus Computers is an established name in IT support, helping businesses of all sizes thrive in an increasingly digital world. We combine deep technical knowledge with genuine empathy – because we know that behind every computer issue, there’s a person who just wants to get their work done.
Our helpdesk isn’t a faceless call centre. It’s a team of friendly, qualified engineers who take every issue personally. Whether it’s a password reset or a critical system failure, you’ll always get a real human who listens, acts quickly, and follows up to make sure you’re satisfied.
We’re available when you need us, by phone, email, or remote access, and our average response times are among the fastest in the industry.
We don’t wait for things to go wrong. Our proactive monitoring tools keep an eye on your systems 24/7, identifying potential issues before they cause downtime. It’s IT support that prevents problems, not just reacts to them.
From server performance and security patches to software updates and network stability, we make sure everything runs as it should, quietly and efficiently in the background.
Some problems need a physical touch. That’s why our engineers are always ready to visit your office for hands-on support when it’s needed.
For everything else, our remote access tools mean we can jump onto your system and resolve issues instantly, no waiting around for someone to arrive.
Technology isn’t just about keeping the lights on, it’s about helping your business grow.
We offer IT consultancy that aligns your systems with your goals, ensuring every investment supports your success. Whether you’re migrating to the cloud, upgrading hardware, or planning your digital transformation, we guide you every step of the way.
Modern IT support goes hand-in-hand with strong cyber security. Octopus Computers integrates robust protection into everything we do, from endpoint monitoring and firewalls to backup and disaster recovery solutions.
Your data is your most valuable asset. We make sure it’s secure, compliant, and recoverable, always.
We know how frustrating technology can be when it doesn’t work. That’s why we’ve built a culture based on empathy and communication. Our engineers don’t hide behind jargon. They explain things clearly, in plain English, and they genuinely care about your experience. When you call us, you’re not just a number in a queue. You’re a valued partner, and we treat your business like it’s our own.
That’s the Octopus difference.
Every member of our team brings years of experience in IT support, networking, cloud services, and infrastructure management. From small start-ups to national organisations, we’ve helped hundreds of clients stay online, secure, and productive.
We hold leading industry certifications, but what really sets us apart is our attitude – calm under pressure, committed to excellence, and always eager to help.
Clients often tell us it feels like having their own in-house IT department – without the overhead. That’s exactly the feeling we aim for.
A law firm we work with once described their IT setup as “chaos on a good day.” After migrating them to a new cloud-based system, downtime dropped by 90%, and their staff could finally collaborate seamlessly from anywhere.
A school struggling with old, unreliable hardware came to us for help. Within weeks, we replaced their infrastructure, trained their staff, and set up ongoing support – giving teachers and students technology they could depend on.
These stories aren’t just wins for us – they’re reminders of why we do what we do. Because behind every network and every server are people relying on us to keep things running smoothly.
We like to think of our approach as “support with purpose.” It’s not just about solving problems; it’s about making IT work for you.
Our team is proactive, transparent, and friendly. We communicate clearly, keep promises, and treat every challenge like it’s our own.
That’s why our clients stay with us for years – not because they have to, but because they want to.
Technology is changing faster than ever – AI, automation, hybrid work, and cloud computing are reshaping how we live and work.
Octopus Computers is right there at the forefront, helping businesses adapt with smarter, more flexible IT support. We’re investing in automation tools to predict faults before they happen, and expanding our training to keep our team ahead of every trend.
But one thing will never change: our human touch.
Because no matter how advanced technology gets, people will always need people they can rely on.
We speak your language and care about your success.
We stop problems before they start.
From cloud solutions to cyber security, everything under one roof.
We’re here for the long haul, not a quick fix.
At Octopus Computers, IT support isn’t just a service – it’s a promise.
That’s what makes Octopus Computers one of the most trusted names in IT support – not just for the technology we manage, but for the people we care for. Contact us today!
Internet speeds are usually dependant on 2 factors; line speed and local router/modem performance.
Line speed is the actual performance you are getting from the exchange to your property. If this is the issue, the best bet is to call your ISP (Internet Service Provider) and ask them to investigate.
Router performance is slightly harder to diagnose. If you get great speeds when you are cabled into the router but poor speeds over WiFi your router is most likely the problem. Similarly, if you are struggling with speeds throughout the premises or have “dead-zones” with no WiFi signal a good router will definitely help. There are also some fantastic re-broadcasters and mesh solutions which can help boost your WiFi.
We’ve found that most people have a “personal preference” for this. It does depend on how much you like to ‘hear’ from your antivirus software. Some of them are rather ‘noisy’ with lots of alerts and pop-ups while others silently work away in the background.
For businesses I would recommend ESET or Kaspersky. Kaspersky really is at the cutting edge of security software but ESET is also very strong.
For personal or home use I would recommend Bullgard or ESET. If you are in a pinch, a good free alternative is something like Avast.
This really depends what you use your machine for.
The user interface (ie: how it works) is very appealing on Apple machines, and they work very well together.
Not an easy question to answer; this depends a lot on your requirements. To know which laptop you need you should whittle down the options based on the following:
The ideal laptop for one person is, quite often, a terrible decision for another. One constant I would recommend however is getting something with a Solid State Drive (SSD). This adds enormous performance and speed to any laptop and will stop most of the annoying wait times!
In recent year lots of free email platforms have, sadly, been compromised. This includes @btinernet, @yahoo and @talktalk accounts. For personal use, we would recommend @gmail.com as the best option with an @outlook.com or even @icloud.com as alternatives.
For business email solutions you would need a proper hosted exchange. For the best solution, you should be using a cloud hosted exchange either with Microsoft or Google.
One final point; not all clouds are equal. There are lots of platforms out there which promise Office 365 email hosting (such as BT Business) but in reality this is a very stripped down version with limited functionality. For business email hosting, speak to an expert to check you have what you need.
When choosing a CRM you really need to invest the time in knowing your business processes. From there, you can build a very robust user requirement and find the solution you need.
Most businesses have a couple of unique aspects to them (such as an IT Support company) which will also help steer which platform is best for you. From there, separate those requirements into “must-haves” and “nice-to-haves”. This builds a scoring matrix against the platforms shortlist you will inevitably build.
Finally, early on you should distinguish between a contact management system and a customer management system. Contact management is build into most cloud hosted email solutions and, if you need something more complex, can usually be managed very well on free platforms. Customer management however often includes marketing communications, pipeline tracking and a level of process automation.
If you need to take things further than managing just the customers, you may want to look at an MRP or ERP solution which stand for Material Resource Planning and Enterprise Resourse Planning respectively.
